Lemon Casino Responsible Gaming Policy

1. Introduction

Lemon Casino is operated by Orange Entertainment B.V., a company incorporated under the laws of Curaçao and licensed by the Curaçao eGaming authority under license No. 5536/JAZ. This document constitutes the official Responsible Gaming Policy applicable to all registered users accessing Lemon Casino services, including users located in Canada.

The purpose of this policy is to define the obligations of the operator and the rights and responsibilities of users in relation to safer gambling practices. Gambling carries inherent risks, and certain individuals may be vulnerable to gambling-related harm. This policy establishes the framework through which these risks are addressed.

All users are required to read and understand this policy before engaging in real-money gambling activity on the platform.

2. Operator Obligations

Orange Entertainment B.V., as the licensed operator of Lemon Casino, is responsible for implementing and maintaining responsible gaming measures in accordance with the requirements of Curaçao license No. 5536/JAZ.

The operator’s obligations under this policy include:

• Providing users with access to responsible gaming tools, including account-level controls and self-exclusion mechanisms.
• Making responsible gaming information accessible through the platform, including guidance on recognizing problematic gambling behavior.
• Maintaining a Responsible Gaming Policy that is publicly accessible via the platform’s information and support sections.
• Ensuring that responsible gaming disclosures are presented in a clear and accessible manner.
• Operating an AML Policy and a Complaints Policy in conjunction with this Responsible Gaming Policy as part of the broader compliance framework.

The operator does not guarantee the outcome of gambling activity and does not present gambling as a source of income or financial strategy.

3. User Eligibility and Access Conditions

Access to real-money gambling services on Lemon Casino is subject to the following conditions.

3.1 Age Requirement

Users must meet the minimum legal age requirement for online gambling in their jurisdiction of residence. Registration and participation in gambling activity by individuals who do not meet this requirement is strictly prohibited. Lemon Casino reserves the right to request age verification documentation at any stage of the account lifecycle.

3.2 Voluntary Participation

Gambling on Lemon Casino is intended to be a form of entertainment undertaken voluntarily. Users are responsible for ensuring that their participation remains within personal financial and time limits that do not adversely affect their wellbeing or the wellbeing of others.

3.3 Prohibited Use

The following categories of individuals are not permitted to use Lemon Casino gambling services:

• Individuals who are self-excluded from gambling services, whether through Lemon Casino’s self-exclusion mechanism or any applicable external exclusion program.
• Individuals who are experiencing or have experienced gambling-related harm and have not completed an appropriate recovery or exclusion period.
• Individuals acting on behalf of another person for the purpose of circumventing access restrictions.

4. Responsible Gaming Tools

Lemon Casino provides account-level tools to assist users in managing their gambling activity. These tools are available to registered users through the account management section of the platform. Availability and functionality of specific tools may depend on technical and regulatory conditions.

4.1 Deposit Limits

Users may set limits on the amount they are permitted to deposit within a defined time period. Requests to reduce an existing deposit limit take effect immediately. Requests to increase an existing limit are subject to a mandatory review period before the increase becomes active.

4.2 Self-Exclusion

Users who determine that they require a period of restricted access to gambling services may apply for self-exclusion. Self-exclusion results in the suspension of the user’s account for the selected duration. During a self-exclusion period, the user will not be able to access gambling services, and the operator will take reasonable steps to prevent promotional communications from being sent to the excluded user.

Users who wish to apply for self-exclusion should contact Lemon Casino customer support. Support is available via live chat and email through the official platform.

4.3 Reality Checks and Session Controls

Where available, users may configure session-based controls to receive notifications regarding the duration of their gambling sessions. These tools are intended to assist users in maintaining awareness of time spent on the platform.

5. Recognizing Problematic Gambling Behavior

Lemon Casino provides informational guidance to assist users in identifying signs of problematic gambling. The following indicators may suggest that gambling activity has moved beyond recreational use:

• Gambling with funds allocated to essential expenses such as rent, food, or utilities.
• Inability to stop gambling despite a decision to do so.
• Gambling in an attempt to recover previous losses.
• Concealing gambling activity from family members or close contacts.
• Experiencing distress, anxiety, or conflict as a result of gambling behavior.
• Neglecting professional, personal, or social obligations due to gambling.

Users who identify with one or more of the above indicators are encouraged to make use of the self-exclusion tool and to seek assistance from an independent support organization.

6. External Support Resources

Independent organizations play an important role in providing support to individuals affected by problem gambling. Canadian users may seek assistance from the following type of resource:

• The Responsible Gambling Council (RGC), an independent non-profit organization operating in Canada and dedicated to problem gambling prevention. The RGC operates independently of Lemon Casino and is not a partner or certifying body of the operator. Information is available at responsiblegambling.org.

Lemon Casino does not hold a certification or formal partnership with the RGC or any Canadian provincial responsible gambling authority. Users in Canada are advised to consult provincial resources relevant to their province of residence for locally applicable support services.

7. Complaints and Escalation

Users who wish to raise a concern related to responsible gaming, account restrictions, or the application of this policy may do so through the following channels:

• Live chat support, available during published operating hours.
• Email support, accessible via the contact section of the official platform.

Lemon Casino maintains a separate Complaints Policy that governs the procedure for submitting, processing, and resolving formal complaints. Users are directed to review the Complaints Policy for full procedural details.

8. Policy Governance

This Responsible Gaming Policy is maintained by Orange Entertainment B.V. in its capacity as the licensed operator of Lemon Casino. The policy is subject to periodic review and may be updated to reflect changes in regulatory requirements or operational procedures.

The current version of this policy is accessible via the information and support section of the official Lemon Casino platform. Users are responsible for reviewing the policy periodically to remain informed of any changes.

All matters relating to this policy are governed by the laws of Curaçao and the conditions of license No. 5536/JAZ issued by the Curaçao eGaming authority.