Lemon Casino AML / KYC Policy

1. Introduction and Scope

This document sets out the Anti-Money Laundering (AML) and Know Your Customer (KYC) policy applied by Lemon Casino to accounts registered by players located in Canada. Lemon Casino is operated by Orange Entertainment B.V., a company incorporated in Curaçao with company registration number 158249, with its registered office at Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao. The platform holds a licence issued by the Curaçao Gaming Control Board under licence number OGL/2024/1111/0488.

This policy applies to all account holders and governs the collection, verification, and processing of identity and compliance documentation. Compliance with this policy is a condition of account registration and continued use of the platform. Players who do not satisfy verification requirements will not be permitted to complete withdrawals or access certain account functions.

Lemon Casino operates in a grey-market context for Canadian users. It does not hold a provincial licence in Canada and is not regulated by any Canadian provincial gambling authority. Players are responsible for confirming that their participation is consistent with the laws applicable in their province of residence before registering an account.

2. Purpose of AML and KYC Controls

Lemon Casino applies AML and KYC procedures in order to:

• Prevent the use of the platform for money laundering, terrorist financing, or other financial crime
• Verify the identity and age of all account holders
• Confirm the residential location of players and enforce jurisdiction restrictions
• Detect and prevent the creation of duplicate or fraudulent accounts
• Satisfy the compliance obligations imposed by the Curaçao Gaming Control Board as the licensing authority

These controls are applied at account registration, prior to the processing of withdrawals, and at any point where the operator determines that additional verification is required.

3. Eligibility and Age Verification

3.1 Minimum Age Requirement

Account registration is restricted to individuals who are at least 18 years of age, or the legal gambling age applicable in their province of residence, whichever is higher. Lemon Casino does not permit access to underage individuals under any circumstances.

3.2 Age Verification at Registration

All applicants must provide a valid government-issued identity document at or shortly after registration to confirm that the minimum age requirement is met. Accounts that cannot be verified as belonging to an eligible adult will be suspended pending document submission or closed if verification cannot be completed.

4. Identity Verification Requirements

4.1 Documents Required

To satisfy KYC requirements, account holders must submit the following documents:

• Government-issued photo ID

  • Purpose: Identity and age verification
  • Accepted examples: Passport, driver’s licence

• Proof of residential address

  • Purpose: Address confirmation
  • Accepted examples: Utility bill, bank statement (dated within 90 days)

• Proof of payment method ownership

  • Purpose: Confirmation of ownership of deposit and withdrawal method
  • Accepted examples: Bank statement, card image, e-wallet screenshot

4.2 Timing of Verification

Verification must be completed before any withdrawal request is processed. Lemon Casino may also request document submission at registration or at any subsequent point during the account lifecycle. Players are advised to complete verification promptly after registration to avoid delays when requesting a withdrawal.

4.3 Accuracy of Information

All information provided during registration and verification must be accurate and current. Players must not submit altered, expired, or fraudulent documents. Submission of false information constitutes a breach of the terms and conditions and will result in account suspension or permanent closure.

5. One Account Per Person

Each individual may hold only one account on the Lemon Casino platform. The operator applies automated and manual checks to detect duplicate accounts, including review of:

• Name and date of birth
• Residential address
• Email address
• IP address
• Banking and payment method data

Where duplicate accounts are identified, the operator reserves the right to close all associated accounts and withhold any balances pending investigation.

6. Jurisdiction and Geolocation Checks

Lemon Casino applies geolocation verification to confirm that players are accessing the platform from a permitted location. Players must not use virtual private networks (VPNs), proxy services, or any other tools designed to mask or alter their actual location. Use of such tools is a breach of the terms and conditions and may result in account suspension.

The following jurisdictions are explicitly restricted and may not access or register accounts on the platform: the United States, the United Kingdom, France, the Netherlands, Australia, and the province of Ontario, Canada. Players located in these jurisdictions are not eligible to open or maintain an account.

Players in all other Canadian provinces are responsible for confirming that their participation is consistent with applicable provincial law. Lemon Casino does not provide legal advice regarding provincial gambling regulations.

7. Enhanced Due Diligence

The operator may apply enhanced due diligence measures to accounts that present elevated risk indicators. This may include requests for:

• Source of funds documentation
• Source of wealth information
• Additional identity documents
• Explanation of transaction patterns

Failure to provide requested documentation within the timeframe specified by the operator may result in account restriction or closure and the withholding of funds pending investigation.

8. Transaction Monitoring

Lemon Casino monitors account activity on an ongoing basis to identify transactions or patterns that may indicate money laundering, fraud, or other prohibited conduct. Where suspicious activity is identified, the operator may:

• Suspend account access pending review
• Request additional documentation from the account holder
• Report the activity to the relevant authority as required under applicable law
• Close the account and withhold funds in accordance with the terms and conditions

9. Data Retention

Documentation and personal data collected for AML and KYC purposes are retained in accordance with the operator’s privacy policy and applicable data protection obligations. Lemon Casino’s data handling practices are structured to reflect Canadian legislative frameworks applicable to the collection and storage of personal information.

10. Disputes and Escalation

Players who have a complaint relating to the application of this policy should contact Lemon Casino support in the first instance via live chat or by email at [email protected]. If a dispute remains unresolved after engaging with the operator, players may escalate the matter to the Curaçao Gaming Control Board as the licensing authority.

11. Policy Updates

This policy may be amended from time to time to reflect changes in regulatory requirements or operational procedures. Continued use of the platform following any amendment constitutes acceptance of the updated policy. Players are advised to review this document periodically.